Remove “Google Customer Reward Program” Scam (Chrome/Edge/Firefox) | Updated


I wrote this article to help you remove “Google Customer Reward Program”. This “Google Customer Reward Program” removal guide works for Chrome, Firefox and Internet Explorer.

If you see the “Google Customer Reward Program” message pop-up on your screen, you have nothing to be excited about. This scam message is a clear sign that you have adware on your computer. Whatever you do, do not click on it! That’s exactly what the cyber criminals behind this malicious threat want. You will gain nothing by falling into their trap.

You will get bombarded by numerous intrusive pop-ups and ads, often in the form of exclusive deals, offers, special sales and coupons, blinking messages, in-text adverts, fake updates, etc. Such advertising content will be specifically targeted so as to look more appealing to the user. This is possible thanks to the adware’s ability to monitor user’s web activity, as well as steal the browsing history, habits and search queries. The main goal is to profit via the PPC (Pay-Per-Click) method.

Adware can get distributed through spam email messages, email attachments and executable files, fake update requests, free software bundles, corrupt torrent files, dubious links and ads, and many more. In order to avoid a potential adware infection, there are a few things we recommend our users to do. When downloading software from the internet, the smart thing to do would be to opt for a Custom or Advanced type of installation. This way you can have full control over the process.

If you see any software that you deem suspicious or never intended to download in the first place, all you have to do is deselect the program or application that you don’t want to get installed on your PC. Also, users are advised to pay close attention when they update their software. It’s best to get your updates from reliable and licensed sources only. Don’t just blindly trust a random pop-up that is urging you to follow a shady link in order to get your desired update. More often than not, such updates turn out to be fake and bring nothing but trouble.

Sure, adware is not considered to be a real virus, since it only infects your browser, not the entire computer system. However, adware such as the “Google Customer Reward Program” scam must not be underestimated. The ads and pop-ups generated by this malicious parasite may redirect to bogus and even dangerous websites that seek to harm your computer. Such dangerous links may open backdoors to other hackers that want to steal personal information in order to share it with other third-parties for profit.

You don’t want private data like passwords, IP addresses, bank accounts, credit card numbers, Login ID, etc. to fall into the hands or such criminals, do you? If you want to return to a secure and ad-free browsing experience, we can help you. Just follow our instructions below to learn how to get rid of this nasty adware before it is able to cause any damages to your computer.

“Google Customer Reward Program” Removal

STEP-1 Before starting the real removal process, you must reboot in Safe Mode. If you are familiar with this task, skip the instructions below and proceed to Step 2. If you do not know how to do it, here is how to reboot in Safe mode:

For Windows 98, XP, Millenium and 7:
Reboot your computer. When the first screen of information appears, start repeatedly pressing F8 key. Then choose Safe Mode With Networking from the options.
Safe Mode with Networking
For Windows 8/8.1
Click the Start button, next click Control Panel —> System and Security —> Administrative Tools —> System Configuration.‌
Windows 8 Safe Mode with Network
Check the Safe Boot option and click OK. Click Restart when asked.
For Windows 10
Open the Start menu and click or tap on the Power button.
win10 safemode 1
While keeping the Shift key pressed, click or tap on Restart.
win10 safemode 2

STEP-2Here are the steps you must perform to remove the hijacker from the browser:

Remove From Mozilla Firefox:

Open Firefox, click on top-right corner , click Add-ons, hit Extensions next.
firefox extensions
Look for suspicious or unknown extensions, remove them all.

Remove From Chrome:

Open Chrome, click chrome menu icon at the top-right corner —>More Tools —> Extensions. There, identify the malware and select chrome-trash-icon(Remove).
chrome extensions

Remove From Internet Explorer:
Open IE, then click IE gear icon on the top-right corner —> Manage Add-ons.
ie gear
Find the malicious add-on. Remove it by pressing Disable.


Right click on the browser’s shortcut, then click Properties. Remove everything after the .exe” in the Target box.

ff shortcut


Open Control Panel by holding the Win Key and R together. Write appwiz.cpl in the field, then click OK.


Here, find any program you had no intention to install and uninstall it.


Run the Task Manager by right clicking on the Taskbar and choosing Start Task Manager.

task manager

Look carefully at the file names and descriptions of the running processes. If you find any suspicious one, search on Google for its name, or contact me directly to identify it. If you find a malware process, right-click on it and choose End task.


Open MS Config by holding the Win Key and R together. Type msconfig and hit Enter.


Go to the Startup tab and Uncheck entries that have “Unknown” as Manufacturer.

Still cannot remove “Google Customer Reward Program” from your browser? Please, leave a comment below, describing what steps you performed. I will answer promptly.

Daniel Stoyanov
Daniel Stoyanov has a Master's degree in Computer Science from the Technical University of Sofia, Bulgaria. He is also a Microsoft Certified Professional. Daniel provides top cyber security news with in-depth coverage of malware, vulnerabilities, PC and Network security, online safety.If you have any questions feel free to ask him right now.


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